In Change Conversations in Healthcare: Safer, Clearer, More Authentic participants learn how to engage with others through deeper conversation, dialogue, to move beyond common patterns, and explore vexing, ‘thorny’, ‘sticky’ change issues in greater depth, to build shared understandings, as far as possible, as a basis for further action.
Even where change is contested, or unpopular, or where others express no interest in in-depth conversations, the methods participants learn will put them in a stronger position.
They learn to see more of the complexities of change, ground the conversation in data, explore different perspectives, and authentically share what’s important, thereby creating a solid platform for moving ahead.
The course helps participants activate more of the potentially available intelligence (their own and others’) in working through the issues. (Think of ‘potentially available intelligence’ as otherwise hidden, trapped, unspoken, as if ‘below the waterline’ of an iceberg – yet potentially accessible through dialogue.)
What’s more, participants can put their new skills into practice immediately, potentially reaping benefits from Day 1, though – and as with any practice – they will get better as they continue to work on their skills.
Drawing on the OBREAU conversation model (Observation, Reasonableness, Authenticity), the course utilises engaging e-learning content (punchy, to-the-point modules) together with reflection exercises as well as highly practical and interactive live virtual workshops.