I experienced the effectiveness of OBREAU back in 2018-19 when I was involved in strained conversations with our union leadership regarding the introduction of a new technology for bus pre-trip inspections.

Using the method helped me better understand what was concerning the union leadership and aided me in gaining perspective on my own reactions, interpretations, and assumptions. As a result, I was able to engage with the representatives more positively than I might have previously. Beyond that experience, I can recommend OBREAU as a structure for illuminating almost any contested topic in a workplace and creating a basis for useful action.

I can vouch for Don Dunoon as a workshop presenter having seen him in action in his joint session at the World Conference on Quality and Improvement in Seattle in 2018. I presented on OBREAU with Dr. Rick Van Doel at the same conference, in Fort Worth, in 2019, and the participants seemed to share my view about the power of OBREAU.

Deputy Chief of Safety & Quality Assurance
MARTA (Metropolitan Atlanta Rapid Transit Authority)